August 2025 - Present
Technical Operations Specialist
Matrix Group Logistics Inc · Remote
- Administer and maintain Windows-based endpoints, internal networking equipment, and cloud-integrated services to support daily logistics operations.
- Configure and troubleshoot LAN connectivity, VPN access, DNS issues, and firewall permissions to ensure secure and stable remote access for distributed teams.
- Monitor system performance metrics and proactively identify bottlenecks affecting order processing and shipment tracking systems.
- Deploy structured backup and recovery protocols to protect operational databases and prevent data loss.
- Script and automate repetitive administrative tasks using PowerShell or command-line tools to improve technical efficiency and reduce manual intervention.
Tools used: Windows 10 and 11, PowerShell, VPN access, DNS, firewall rules, LAN troubleshooting, backup and recovery